What is a subscription?

A subscription is a recurring charge that is processed automatically according to the configured time period.

Note that once a subscription is created you cannot change its period. If you need to change it, you will have to cancel it and create a new one.

Subscriptions can be created through the API or by sending a payment link.

Only confirmed subscriptions appear in this tab. If a subscription has not yet been confirmed, you will find it in the Confirmations tab.

How to find a subscription

• Go to Activity ▶︎ Subscriptions.
• Use the filters:
• Date chip (always visible).
• All statuses: Waiting, Active, Paused, or Stopped.
• Filters button for additional chips.
• Search bar by ID.
• Click on a subscription to expand it.

What information is available?

Before expanding:

1. Amount: subscription amount.
2. Date and time it was created.
3. Payment method used.
4. External ID.
5. Charges: number of charges made over the configured total.
6. Last charge: date and time of the last charge.
7. Status: Waiting, Active, Paused, or Stopped.

When expanded:

• Information: charge type, period, price, and recurrence.
• Details: payment method, start date, IP.
• Actions: Pause, Activate, or Cancel (depending on the current status).
• Logs: History and Notifications.

✋ A Stopped subscription cannot be reactivated.

How to pause, cancel, or activate a subscription?

• Go to Activity ▶︎ Subscriptions.
• Locate and expand the subscription.
• Click Pause, Activate, or Cancel and confirm.

How to refund a subscription payment?

Refunds for subscription charges are managed from the Payments tab, not from Subscriptions.

Updated on: 03/05/2026