What is a payment?

A payment is a successfully processed transaction. It appears in the Payments tab once the customer has completed the action (paid, authorized, or subscribed).

How to find a payment

• In your panel, make sure you are in the correct environment.
• Go to Activity in the left side menu.
• Select the "Payments" tab.
• Use the filters to narrow down:
• • Date: always visible as a chip.
  • All statuses: filter by Completed, Refunded, Partially refunded, etc.
  • Filters button: add chips for Type, Currency, etc.
  • Search bar: search by ID, External ID, email, or card number.

What information is available for each payment?

Before expanding:

1. Total: payment amount.
2. Date and time it was processed.
3. Payment method used.
4. External ID: the identifier you defined when creating the payment.
5. Payment type: single payment, subscription, or authorization.
6. Status: Completed, Refunded, Partially refunded.

Customize your table columns

You can add extra columns and reorder the existing ones.

• Click the "..." menu at the top right of the table.
• You will see the active columns. Some are fixed (Total, Date and time, Status) and cannot be modified or removed.
• To remove a column, hover over it and click the X that appears.
• To add a column, click "+ Add column". The New property list opens with the columns you do not have active yet. The additional properties available are: ID, E-mail, Connection, Total captured, Total on hold, Total refunded, Card and Code.
• To reorder, drag and drop each column into the order you prefer.

When you expand a payment:

• Information: breakdown of the payment with Name, Price, and Recurrence columns.
• Details: SALE ID, PAYMENT METHOD with masked card number, NAME IN PAYMENT METHOD, CARD BRAND, UNIQUE CARD HASH, PAYMENT METHOD ID, and IP.
• Payment status: Captured, On-hold, Refunded, and Total amounts.
• Actions:
• • Refund: refund all or part of the payment.
  • Block: create risk entries to block future operations with the same data.
  • Send receipt: send a payment receipt to the customer.
• Logs:
• • History: full payment history with operation type, amount, date, and error code if applicable.
  • Notifications: notifications sent to your systems for this payment.

How to refund a payment?

• Locate the payment in Activity ▶︎ Payments.
• Click on it to expand it.
• Click "Refund".
• In the modal, the Amount field is pre-filled with the total. Enter the amount you want to refund (partial refunds are allowed).
• If you do not want a notification sent to your systems, check "Without sending notification to your systems".
• Click "Refund" to confirm.

⚠️ After a full refund, the "Refund" button disappears and no further refunds can be made on that payment.

Updated on: 11/08/2026