What is an IVR call?

IVR (Interactive Voice Response) is a telephone system that allows receiving a call and interacting through voice recordings.

In payments, it allows you to charge your customers over the phone securely and in compliance with PCI-DSS standards. The customer is transferred during the call to our IVR system and performs the actions you have defined: entering card details, CVV, etc. At no point are card details heard or received by any agent.

In the IVR Calls tab within Activity you can only view the call history; no actions are performed here.

To configure the IVR (texts, languages, etc.) go to Settings ▶︎ IVR.

How to find an IVR call

• Go to Activity ▶︎ IVR Calls.
• Use the filters:
• Date chip (always visible).
• Completed: All, Yes, or No.
• Filters button for additional chips.
• Click on a call to expand it.

🧐 From the tab header you also have direct access to IVR Settings using the button of the same name.

What information is available?

Before expanding:

1. Date and time of the call.
2. External ID.
3. Seconds: total call duration in seconds.
4. Charged minutes: billed minutes. Billing is per full minute (a 1-second call = 1 billed minute; a 1-minute 1-second call = 2 billed minutes).
5. Completed: whether the call completed the operation successfully (Yes / No).

When expanded:

• Information: table of items of the operation confirmed in the call, with Name, Quantity, and Price, plus Subtotal and Total.
• Details: Confirmation UUID, External Order ID, and Call ID.

Updated on: 03/05/2026