Management
How to recover my password?
If you cannot remember your password, you can reset it in a few steps: Go to the panel sign-in page. Click "Forgot your password?". Enter your email address and click "Continue". Open the email we sent you. If you do not see it in your inbox, check your spam folder. 🧐 If you do not receive the email, we may not have an account registered with that address. Write to us at soporte@zrupay.com and we will help yoFew readersHow to change my billing information?
You can update both your payment card and your fiscal data from the Billing section: Click your avatar in the top right corner of the panel. In the dropdown menu, under the Company block, select "Billing". Change the payment card Click "Edit" next to Card. A payment screen will open. Enter the new card details and click "Authorize". Follow your bank's instructions to complete the authorization. 🧐 By authorizing, you allow Zru to charge that card for futuFew readersHow to download my invoices?
Click your avatar in the top right corner of the panel. In the dropdown menu, under the Company block, select "Billing". In the Invoice history, find the invoice you want to download and click "Download". The invoice downloads as a PDF. Invoice history data The history shows one row per billing period with the following columns: Month and year: the period the invoice covers (e.g., MAR 2026). Invoices are issued the month after the operations took place: paymFew readersHow to make a refund?
You can refund the amount of a payment — in full or partially — from the Payments tab in Activity. Go to Activity ▶︎ Payments and find the payment you want to refund. Click on it to expand it. Click the "Refund" button. In the modal, the Amount field is pre-filled with the payment total. Enter the amount you want to refund (partial refunds are allowed). If you do not want a notification sent to your systems, check "Without sending notification to your systems".Few readersHow to find denials?
What is a denial? A denial occurs when the payment processor rejects the customer's operation. It can be caused by insufficient funds, incomplete 3DS authentication, rejection by the issuing bank, or other reasons. The reason is shown via an MC2P error code that you can look up in the error documentation. Where are denials found? Denials are found in the Confirmations tab within Activity. A confirmation is the customer's payment attempt: ifFew readers