How to make a refund?

You can refund the amount of a payment — in full or partially — from the Payments tab in Activity.

• Go to Activity ▶︎ Payments and find the payment you want to refund.
• Click on it to expand it.
• Click the "Refund" button.
• In the modal, the Amount field is pre-filled with the payment total. Enter the amount you want to refund (partial refunds are allowed).
• If you do not want a notification sent to your systems, check "Without sending notification to your systems".
• Click "Refund" to confirm.

⚠️ After a full refund, the "Refund" button disappears and no further refunds can be made on that payment.

You can learn more about payment management in this guide.

Updated on: 03/05/2026