> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://academy.zrupay.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Statistics section

# What does the Statistics section include?

This section lets you explore your environment's metrics across four tabs: **Sales**, **Optimization**, **Security & Fraud**, and **Tokenization**.

- Go to the left-side menu and select **Statistics**.
- You'll see four tabs at the top.

# Header filters

All four tabs share the same header filters:

- **Date**: always-visible chip to select the time period.
- **Granularity**: choose how to group data in charts: Daily, Weekly, Monthly, or Yearly.
- **Compare**: compare the current period with another. You have 8 options: Current week, Previous week, Current month, Previous month, Current year, Previous year, Previous period (relative to the selected range), and Custom.

# Sales tab

The **Sales** tab shows your environment's billing data.

At the top you'll find two KPIs with their trend:

- **Total completed payments**
- **Total refunds**

On the right, the **Distribution by currency** block shows two views: **Completed payments** and **Refunds**. It tells you what percentage of volume comes from each active currency in your environment.

Below, in the **Sales by currency** section, select the currency you want to analyze. The main currencies (EUR, USD, BRL) appear by default; the **"..."** button expands the rest of the currencies configured in your environment.

For the selected currency you'll see **7 charts**:

1. **Sales volume**
2. **Average amount**
3. **Completed payments**
4. **Refund volume**
5. **Refunds processed**
6. **Commission volume**
7. **Net revenue**

# Optimization tab

The **Optimization** tab shows the performance of your payments and checkouts.

## Payments

- **Acceptance rate**: circular indicator with the percentage of accepted payments out of total attempts, with its time trend.
- **Rejections**: number of rejected payments in the period.
- **Recovered operations**: payments that completed after an initial failure (fallback or retry).
- **Errors by type**: table with MC2P error code, error type description, occurrence count, and percentage of total.

## Checkouts

- **Conversion rate**: percentage of checkout sessions that ended in a completed payment.
- **Bounce rate**: percentage of checkout sessions abandoned without any payment attempt.

> 🧐 The acceptance rate measures what happens at the processor; the conversion rate measures what happens in the checkout before reaching the processor.

# Security & Fraud tab

The **Security & Fraud** tab shows metrics related to 3DS authentication and fraudulent activity in your environment.

## 3D Secure Agnostic

- **Success rate**: percentage of 3DS authentications completed successfully.
- **Operations**: total attempted and successful operations in the period.
- **Challenges**: attempts and successes for challenge authentications (the cardholder must complete an active verification).
- **Frictionless**: attempts and successes for frictionless authentications (no cardholder interaction required).

## Fraud

- **Fraud rate**: percentage of operations flagged as fraudulent out of the total.
- **Blocked operations**: number of operations blocked by the fraud rules configured in your environment.

> 🧐 To configure the rules that block operations, see [Configure fraud rules](https://academy.zrupay.com/en/article/configure-fraud-rules-1s7r9tp/).

# Tokenization tab

The **Tokenization** tab shows network token usage and performance in your environment.

## Network Token

- **Total cards with network token**: number of cards that already have an active network token.
- **Success rate**: percentage of tokenization attempts that generated a valid token.
- **Rejections**: attempts to enable a network token for a card that were rejected.
- **Completed operations**: bar chart comparing operations completed **With Network Token** (dark blue) vs. **Without Network Token** (light blue).

> 🧐 Network tokens update automatically when a card expires or is renewed, reducing rejections caused by outdated card data.