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# Manage your payments

# What is a payment?

A payment is a successfully processed transaction. It appears in the **Payments** tab once the customer has completed the action (paid, authorized, or subscribed).

# How to find a payment

- In your panel, make sure you are in the correct environment.
- Go to **Activity** in the left side menu.
- Select the **"Payments"** tab.
- Use the filters to narrow down:
	- **Date**: always visible as a chip.
	- **All statuses**: filter by Completed, Refunded, Partially refunded, etc.
	- **Filters** button: add chips for Type, Currency, etc.
	- **Search bar**: search by ID, External ID, email, or card number.

# What information is available for each payment?

## Before expanding:

1. **Total**: payment amount.
2. **Date and time** it was processed.
3. **Payment method** used.
4. **External ID**: the identifier you defined when creating the payment.
5. **Payment type**: single payment, subscription, or authorization.
6. **Status**: Completed, Refunded, Partially refunded.

### Customize your table columns

You can add extra columns and reorder the existing ones.

- Click the **"..."** menu at the top right of the table.
- You will see the active columns. Some are fixed (Total, Date and time, Status) and cannot be modified or removed.
- To **remove** a column, hover over it and click the X that appears.
- To **add** a column, click **"+ Add column"**. The **New property** list opens with the columns you do not have active yet. The additional properties available are: ID, E-mail, Connection, Total captured, Total on hold, Total refunded, Card and Code.
- To **reorder**, drag and drop each column into the order you prefer.

## When you expand a payment:

- **Information**: breakdown of the payment with Name, Price, and Recurrence columns.
- **Details**: SALE ID, PAYMENT METHOD with masked card number, NAME IN PAYMENT METHOD, CARD BRAND, UNIQUE CARD HASH, PAYMENT METHOD ID, and IP.
- **Payment status**: Captured, On-hold, Refunded, and Total amounts.
- **Actions**:
	- **Refund**: refund all or part of the payment.
	- **Block**: create risk entries to block future operations with the same data.
	- **Send receipt**: send a payment receipt to the customer.
- **Logs**:
	- **History**: full payment history with operation type, amount, date, and error code if applicable.
	- **Notifications**: notifications sent to your systems for this payment.

# How to refund a payment?

- Locate the payment in **Activity** ▶︎ **Payments**.
- Click on it to expand it.
- Click **"Refund"**.
- In the modal, the **Amount** field is pre-filled with the total. Enter the amount you want to refund (partial refunds are allowed).
- If you do not want a notification sent to your systems, check **"Without sending notification to your systems"**.
- Click **"Refund"** to confirm.

> ⚠️ After a full refund, the "Refund" button disappears and no further refunds can be made on that payment.