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# IVR Calls (Activity)

# What is an IVR call?

IVR (Interactive Voice Response) is a telephone system that allows receiving a call and interacting through voice recordings.

In payments, it allows you to charge your customers over the phone securely and in compliance with PCI-DSS standards. The customer is transferred during the call to our IVR system and performs the actions you have defined: entering card details, CVV, etc. At no point are card details heard or received by any agent.

In the **IVR Calls** tab within Activity you can only view the call history; no actions are performed here.

To configure the IVR (texts, languages, etc.) go to **Settings** ▶︎ **IVR**.

# How to find an IVR call

- Go to **Activity** ▶︎ **IVR Calls**.
- Use the filters:
  - **Date** chip (always visible).
  - **Completed**: All, Yes, or No.
  - **Filters** button for additional chips.
- Click on a call to expand it.

> 🧐 From the tab header you also have direct access to IVR **Settings** using the button of the same name.

# What information is available?

## Before expanding:

1. **Date and time** of the call.
2. **External ID**.
3. **Seconds**: total call duration in seconds.
4. **Charged minutes**: billed minutes. Billing is per full minute (a 1-second call = 1 billed minute; a 1-minute 1-second call = 2 billed minutes).
5. **Completed**: whether the call completed the operation successfully (Yes / No).

## When expanded:

- **Information**: table of items of the operation confirmed in the call, with Name, Quantity, and Price, plus Subtotal and Total.
- **Details**: Confirmation UUID, External Order ID, and Call ID.