> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://academy.zrupay.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to recover my password?

If you cannot remember your password, you can reset it in a few steps:

- Go to the [panel sign-in page](https://panel.zrupay.com/auth/login).
- Click **"Forgot your password?"**.
- Enter your email address and click **"Continue"**.
- Open the email we sent you. If you do not see it in your inbox, check your spam folder.

> 🧐 If you do not receive the email, we may not have an account registered with that address. Write to us at [soporte@zrupay.com](mailto:soporte@zrupay.com) and we will help you.

- Click **"New password"** in the email.
- Enter your new password in both fields and click **"Continue"**.